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Booking, Cancellation & Other Policies

 

Gemz Beauty will not be increasing the treatment prices this financial year.

Please note our expenses have increased as has everybody's. We have decided to carry these costs at this time.

 

However we cannot carry the costs of No shows, no or late cancelling and running late for appointments.

 

With every professional business there is a serious side... Thank you for taking the time to read, understand and appreciate how we bring the best customer service to you. Please help us maintain this good service by providing us with the following small courtesies.

 

At Gemz Beauty we strive to make your experience as pleasant as possible. 

 

  • Walk-ins: We love walk-ins and will always do our best to accommodate, however cannot guarantee a space. If you need a certain time or want to come in with a friend we recommend calling prior for an appointment.  Appointments: Being fashionably late is great for cocktail parties but a nightmare for our therapists and other clients that follow. 24 working hours cancellation notice is required so that someone else may visit us. Time is important to us all. And we all know what it feels like when a friend rings us last minute or a tradesman calls to cancel plans... can you imagine how much extra time you would have had if you knew earlier!!!

  • Punctuality with your appointment times. If you are running late, we will try to accommodate you the best we can, however we may not be able to perform the full service, and you will be charged the full fee.

  • We recommend arriving 5 min. prior to your appointment: if forms are required to be filled in or you need to use the bathroom this will not use your "actual treatment time"

  • For the respect of others please turn your mobile phone off or switch to vibrate

  • SMS reminder: please utilize this complimentary service and reply with an "A" for confirmation or a prompt to call us if requiring cancelling or rescheduling. (this is a complimentary service - we do not suggest that it be relied on as your only means of remembering your appointment, technology is often a subject of flaw or fault)

  • We love children, but sometimes it is not appropriate to have them in the clinic. It can hinder and distract the therapist from doing the best treatment. We take no responsibility at any time on your results, or their safety.

 

 

Booking & Cancellation Policy

 

No-shows and last minute cancellations enormously disadvantage our business.

 

Gemz Beauty Booking Policy is designed to protect not only our business' bottom line and in turn, our affordability, but also to keep things fair for all clients.

 

No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them. Therefore we hope that you will appreciate the introduction of our new Booking and Cancellation policy.

 

A credit card number or 100% cash deposit is required to secure all bookings.

 

We understand that sometimes you may need to change your booking. We kindly request 24 business hours’ notice so that we can offer that time slot to another client. Your deposit will be held for your next booking.

 

However, if you don't provide us with 24 business hours’ notice or you fail to turn up for your appointment, you may send a friend or family member in your place, or your deposit will be forfeited. We cannot accept messages left after 12 pm on Saturdays or on Sundays as the clinic is closed as it is insufficient notice - as we will not have enough time to try to rebook your time slot.

 

We thank you for your understanding.

 

 

No Show Policy

 

A No show is simply when you do not turn up for your appointment.

 

  •  Booking/Cancellation Policy apply (*read the policy above)

  •  If this appointment was a Gift Voucher / Free Treatment or a packaged treatment, the time has been lost and therefore the Voucher / Free Treatment or packaged treatment has been forfeited.

 

Gift Vouchers

Gift Vouchers are subject to the following:

 

  • Must be used within expiry date issued.

  • Cannot be redeemed for cash.

  • Vouchers must be presented at the time of your treatment for redemption and only one voucher can be used per treatment.

  • Vouchers are unable to be replaced if lost.

  • If you make a booking for the use of a Gift voucher and you No Show you will forfeit the full amount of the voucher.

  • Cancellation Policy applies to a Gift Voucher booking.

 

Queen of Referrals Reward Programme

Queen of Referrals Reward Programme is subject to the following: 

 

  • All referred friends must be a new client to Gemz Beauty to enable you to qualify for the $ referral voucher for any in clinic treatment.

  • Your Voucher(s) will be added to your account once your referred friend has received their first treatment.

  • There is no limit to the amount of vouchers that can be earned by referring friends.

  • The Referred client is then entitled to participate in the Queen of Referrals promotion.

  • SO... refer away and be paid!!!

 

Birthday Voucher

 

  • Voucher must be presented on arrival of your appointment to receive discount

  • Valid on only in-clinic treatments

 

All Monthly Promotions

Are subjected to conditions apply and will vary from promotion to promotion.

 

  • Expiry date

  • Booking & Cancellation Policy applies to all promotions Prior to purchase please feel free to request for the conditionsContact Gemz Beauty Now For more information on our products & services or to make a booking, please call us on 04 904 4369

 

The Clinic’s Treatment Price List is subject to change at any given time without notice.

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